Frequently Asked Questions (FAQ)

How do I get my wood-burning stove authorised?

You must contact your chimney sweep once your wood-burning stove has been installed. The chimney sweep will inspect and approve your installation and sign a test declaration for your stove.

You can find the testing declaration for your stove here on our website, under the product page for the relevant stove.



What is a test declaration?

When a new type of stove is produced, it is subjected to a long list of tests. A test declaration serves as proof that the stove has been subjected to and has passed these tests.

The test declaration must be signed by your chimney sweep when visiting your home to approve your installation.

You can find the testing declaration for your stove here on our website, under the product page for the relevant stove.



How do I clean the glass panes on my stove?

To enjoy the full view of the fire, the glass will need to be kept clean.

All VARDE Ovne wood-burning stoves feature a pane-cleaning function, which means that the panes will normally burn themselves clean when the stove is fired properly.

If you need to clean the glass anyway, you should be careful if following the old “water and ash” cleaning method, as there is a risk that small stones in the ash will scratch the glass.

We recommend instead that you use our glass cleaner and Easy Clean sponge, specially made for the purpose.

Read more about wood-burning stove maintenance here.



How to fire your wood-burning stove correctly?

It is easy to remain on good terms with your neighbours, even if you are burning a lot of wood in your stove. If you are burning wood properly, the smoke from your chimney will be almost invisible and thus be of no nuisance to your neighbours.

As a general rule, if smoke from the chimney is grey or black, this means that the stove is not being fired correctly.

Read more and watch our video about how to fire your wood-burning stove correctly here.



How do you ensure a good indoor climate when you own a wood-burning stove?

A good and healthy indoor climate is still possible, even when you are burning firewood in your stove. Modern homes are very well-insulated.

When using a wood-burning stove, you may experience that air in the room lacks humidity. It can also be difficult to achieve adequate air flow for combustion.

Some stoves can be fitted with our AirBox system, which sucks air in from the outside. This can result in improved combustion, ensuring a proper, healthy indoor climate in your home.

Read more about indoor climate and the AirBox system here.



What is covered by the guarantee?

All VARDE wood-burning stoves are subject to close quality control. We take great pride in delivering uniform quality products every time. However, manufacturing defects can occur every now and then, so we offer a five-year guarantee. As a rule, VARDE Ovne is under no obligation to provide a guarantee on wear and tear parts such as vermiculite plates in the combustion chamber, glass panes, gaskets, cast iron bases or shaker grates. We do, however, provide an extra service by offering owners of VARDE wood-burning stoves a six month guarantee on these wear and tear parts.

Our guarantee does not cover:

Wear-and-tear parts, such as Vermiculite panels in the combustion chamber, glass panes, seals, handles, cast iron bases and shaker grates.

Damage caused by improper operation, incorrect connection, lack of or incorrect maintenance (see user manual).

Overheating/deterioration of materials due to use of e.g. incorrect type of firewood, burning coke or excessive firewood.

Connection of your stove to a chimney with poor air draw (e.g., a chimney that is too short / long or with leaks).

Damage to paintwork due to installation/storage in unheated or humid surroundings or that is due to cleaning with damp cloths and cleaning products.

All normal wear to wear-and-tear parts/consumables and paintwork.

Damage that is caused by external forces of physical nature.

Compensation for any consequential damage, including damage to other objects.

Assembly and/or disassembly for warranty repairs or replacement of a new product.

Leaky Cover due to lack of maintenance of silicone mass (should be inspected once a year). or due to incorrect installation which prevents the water to run off (especially important with low roof slope).



Which firewood is best?

In general, beech makes the best firewood. It burns evenly, produces little smoke, leaving a clean ash that takes up very little space. Ash, maple and beech make excellent alternatives.

Read more about firewood here.



What size logs can you burn?

Your stove manual will show you what size logs are recommended. You can find out more in the section “Firewood is very important” about what happens if you use too little or too much firewood when firing your wood-burning stove. 



Why is there a smell when I fire up my new wood-burning stove?

The first time you fire up your stove, the lacquer will harden. This will produce smoke in the oven and give off a burnt odour, which will disappear when using strong ventilation. We therefore recommend that you open doors and windows to create a draught. The lacquer will be soften and become fragile during this hardening process, so do not touched the lacquered surfaces.

We also recommend that you open and close the door every now and then during the first couple of hours of use, to prevent the sealing cord from sticking to the lacquer. This odour will disappear after the first couple of firings.



My vermiculite (skamol) has cracked. What should I do?

The combustion chamber is lined with vermiculite plates (also known colloquially as skamol).

Vermiculite is a very porous material that is sensitive to impact and must therefore be treated with care. This means you should not throw firewood into the combustion chamber, as this can cause the plates to break.

Cracked plates are no reason for concern, but if cracks are larger than 5 mm or pieces have broken off, it is important that the plates are replaced. It is relatively easy to replace the plates yourself.

Find out more and watch the video about how to replace the vermiculite plates in your wood-burning stove