Write to us

We are very focused on good customer service. Unfortunately, our phone lines are often busy, so we recommend that you get in touch by our contact form if you have any questions, or if you would like to send us feedback or comments.

We endeavour to respond to your inquiry within 2-4 days. Response times may, however, be longer during our peak season or during holidays.

Call us

UK Trade Sales Tel: 01392 474000
ROI Trade Sales Tel: 0044 1392 261990
Other Depts Tel: 01392 474011

Opening hours:

Monday - Friday:

10.00 – 12.00 and 12.30 – 15.00

Complaints / Warranty

If you have been so unlucky that something on your wood-burning stove is broken, please complete our warranty form.

Once we have received your warranty claim, we will process it as quickly as we can and help you to the best of our ability. You are entitled to submit a complaint within two years of the purchase date of your stove.

Go to complaints
Answering your questions (FAQ)

Part of something bigger - NIBE AB

VARDE Ovne was sold to the Swedish NIBE Industrier AB group in 2006. The group has business activities in three areas; climate solutions, elements and wood-burning stoves. NIBE is a limited shareholding company with approx. 15,000 employees in Europe, North America, Asia and Australia.

We think about the environment

Not only do we ensure that VARDE wood-burning stoves are environmentally certified, we also consider the environment in other contexts.

Use of the Internet produces large quantities of CO2 due to power consumption. Not only do the servers that host websites consume power, but so do Internet users (computers, monitors, modem etc.).

→ Read more